Amcom Call Centre
Amcom Call Centre is a feature-rich, hosted call centre solution that does away with on-site equipment hassles and costs, and operates seamlessly across multiple sites via a simple desktop application. Intelligent software routes calls, integrates customer data into a single interface and enables you to optimise call centre processes.
Our Call Centre platform features:
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Flexible, virtual call centres | Automatic Call Distribution
and queuing | Call Centre reporting | Computer Telephony Integration
with a third party CRM |
| Features | Benefits |
| More flexibility | - Minimal local resources and expertise required to build, manage and support
- Easy access to a host of on-demand features
- Rapid deployment and implementation – getting your business up and running usually takes days instead of months
- Tailored Call Centre solutions to meet your immediate business needs and easily adaptable features and functionality to suit changing business demands
- Flexible, scalable, open standards allow for significant customisation
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| Reduced costs | - Lower operating costs associated with ongoing maintenance, support and upgrades of the system in comparison to an on-premises solution
- No large capital expenditure – lower set-up costs and predictable monthly operational costs
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| Flexible virtual call centres | - Call centres anywhere in the world operating via PCs and a broadband connection – without additional hardware, software, or traditional phone lines
- Ability to offer 24x7x365, Follow-the-Sun customer care
- Remote working options to minimise costs
- No need to rent office space for new staff
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Automatic call distribution
(Intelligent call routing and queuing) | - Improved customer service, ensuring all incoming calls are serviced efficiently
- Effective call management through a range of call distribution policies
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| Call centre reporting | - Real-time and historical reports in graphical and tabular form
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