What an interesting month it has been - our fearless leader Mr K. Rudd took on the world (of telecommunications at least) by deciding to build his own broadband network. The rest of us patiently or impatiently checked our bank balances and I’m sure found themselves asking everyone, 'Do you have your Rudd money yet?'

At Amnet though we're not waiting, we're stimulating the economy ourselves. This month our 'Ruddy Stimulating' offer is giving new customers a $100 rebate when they sign up.

Whether you've received your 'stimulation money' or not we’re sure you'll be interested to find out who the winners are in our Customer Satisfaction Survey Competition.

Speaking of winning we have a great new competition this month. Readers have a chance to win a framed Western Force jersey signed by the whole team.

Whilst we're on the topic of money, our Hot Tips section this month looks at billing and provides helpful information about your Amnet invoice.

We trust you'll enjoy this month's amag and as we say every month, feedback and suggestions are more than welcome. You can contact us at amag@amnet.com.au.

You've probably already been warned about a spam email targeting Amnet customers, but we thought we would reiterate the warning.

The warning concerns emails from a source alleging to be Amnet and typically requests sensitive information. Amnet will never request this information from you via email and we kindly request that you report any such emails to Amnet or disregard the email entirely.

A tip for spotting fraudulent emails is the senders email address. Amnet notices come from either support@amnet.net.au, support@amnet.com.au, notices@amnet.com.au or notices@amnet.net.au. So avoid any emails from obscure email addresses like 'Webmail Administrator Update'.

We suggest that if you receive an email that you don't trust, simply email Amnet on support@amnet.com.au and ask about it, we'll be able to identify whether it comes from Amnet or not.

Amnet's growth over the last few years has meant our Customer Care team has also grown. As a result our Customer Care Team has relocated to a larger office space.

From Monday 4 May 2009 Amnet's Customer Care Team will be located at Level 1, 1 Adelaide Terrace, Perth. There will be no disruption to our call centre and all contact phone numbers, fax numbers and email addresses remain the same.

For future reference if you have a technical issue that requires a visit to our offices our new Adelaide Terrace office is the place to be.

And the winner is...

Congratulations to this month’s winner of our Refer A Friend competition – David Gear.

David Gear accepts his shiny new iPod

If you too would like to win the funnest iPod ever with thousands of games applications then refer a friend to Amnet. It’s that simple. Every referral gives you a chance to win and your friends a chance to save.

Billing Help

This month we're putting the spotlight on billing, highlighting some helpful information about your
Amnet bill.

An example invoice is shown below with some helpful pointers. Click on the image to open a larger version in another window.

Understanding Amnet Billing Terms

Date of Issue (Invoice Date)
Ever wonder why you get your bill 21 days in advance? The purpose is simple; we like to give you ample notice of when your next bill is due.

Pro-Rata
This relates to new Amnet customers, customers who have relocated their service or customers who have changed their plan. It refers to an adjustment to your invoice that reflects the days in the month your service was connected. For instance if you ordered your new Amnet service on 1 January and the order was completed on 9 January, you would receive a pro-rata invoice for 22 days of the month of January and will only pay for the days you have been connected. The following month you will receive an invoice for the full monthly fee.

Credits
If we’ve credited your account for a period of time or for an entire month your bill will show the amount credited. This amount will be subtracted from the amount due, however it is important to note that it will apply to the oldest outstanding invoice should you have more than one month outstanding.
For instance if you had a $15 credit on a $29 plan, your outstanding balance on your invoice would
be $14.

If there are some other terms you would like information on, please write to us at amag@amnet.com.au. Hopefully this month's hot tips have helped you.