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April Fools Fun

It's April and that means all those against daylight savings will finally be back on time. Meanwhile at Amnet, we're welcoming in autumn with some broadband savings, offering new customers a $100 rebate when they sign up.

We're also excited to invite Amnet customers to participate in our annual Customer Satisfaction Survey giving everyone a chance to win some great prizes... read on to find out more.

Speaking of excitement, all those Facebook© enthusiasts will be excited to find out that Amnet and the Cable Guy have joined the realm. You can bear witness to the latest movements of the Amnet Cable Guy with photos and videos. So get your friend count up and become the Cable Guy's friend today.

Plus, this month, we continue our hot tips section feature on wireless with a discussion about wireless networking which should provide some insight into using wireless technology.

We hope you enjoy this, the seventh issue of amag and have a enjoyable and safe Easter.

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Chris Liebetrau
Marketing Coordinator & amag Editor in Chief

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The 2009 Amnet Customer Satisfaction Survey is now open

$4,000 in prizes up for grabs in Amnet's Customer Satisfaction Survey!

At Amnet we're always trying to provide you with the highest quality of service. Your feedback is vital in ensuring that our efforts are focused on enhancing your experience with us. That’s why we’d like to pick your brains and invite you to participate in our annual Customer Satisfaction Survey. It should take no more than five minutes of your time – and you could win some great prizes in the process.

First prize is a three night stay at Smith’s Beach Resort, Yallinup in a luxurious three bedroom Beach Side Villa, valued at over $2,400. Second prize is a fantastic HP Mini 2140 NetBook valued at $799 and third prize is a $250 gift voucher to the retail store of your choice.

The survey and competition will close on 30 April 2009 with the winner being drawn on 4 May 2009.

Your participation in this study is voluntary, but would be greatly appreciated. To participate, please click on the link below.

Begin the Amnet 2009 Customer Satisfaction Survey.

If you need any assistance with the survey, please contact our Sales Team on 13 37 30.

Smiths Beach Resort Sunset

Smiths Beach Resort

Smiths Beach Resort is located immediately adjacent the world class Smiths Beach and is only a few hundred meters from Canal Rocks. The site faces due north and sits within the internationally acclaimed Margaret River wine region.

This is the quintessential, cutting edge Australian beachside experience. Carefully designed and constructed to cause minimal impact on the environment, Smiths Beach Resort offers the ultimate in beach front living. Floor-to-ceiling windows make you feel at one with your surroundings, while flame red sunsets creates a spectacle that will live forever. This is a resort with all the trimmings: goose down pillows, premium pampering products, luxurious bathrooms, LCD screens and iPod docking stations.

The Prize: Three night stay in a luxurious three bedroom Beach House

The most luxurious two storey beach houses, showcasing magnificent views, are on the water front. Nothing has been spared to achieve the ultimate in beachfront holiday living. Panoramic views make you feel as though you are sitting on the beach itself. These fully self contained beach houses have modern furnishings and luxurious trimmings throughout. Goose down pillows, Molton Brown pampering products, deep free standing bath tubs, LCD flat screen TVs, DVD, iPod docking stations and Foxtel. Private balcony overlooking the famous Smiths Beach with BBQ facilities. Beach Houses consist of 3 bedrooms with king beds and individual ensuite. Bedding can be made up of 1 king and 4 singles on request. Living areas on both levels and private car parking.

For more information on Smiths Beach Resort, please call 08 9750 1200
or visit www.smithsbeachresort.com.au

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Cable Guy Joins Facebook

Cable Guy is so hot right now!

Ok he may not rank in the 2009 Bachelor Of The Year, but our playful and funny looking mascot certainly gets some looks. So he decided to join the world of Facebook©, to show some of the funny shenanigans he’s been up to over the last year. Besides lets face it, an on-line guy needs some on-line friends.

If you'd like to look up Cable Guy and become a fan, search for 'The Amnet Cable Guy' on Facebook©. Who knows, if he's popular he might start up his own Twitter feed.

Amnet has also created an Amnet fan page showcasing what the Amnet team have been up to lately. If you've been to any of these events and seen Amnet there let us know what you think.

 

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Refer A Friend winner - February

And the winner is...

Congratulations to Beau Walker the February winner of our Refer A Friend competition.

To date we’ve given away 19 iPods in our 'Refer A Friend' promotion so if you'd like to be number 20 simply tell a friend about Amnet's great value broadband. It's that simple.

Don’t forget it's a great deal for your friends too. Every referred customer gets a $100 credit to use on their new Amnet Broadband account.

To refer a friend or family member, log in to Amnet's Member Tools and follow the Refer a Friend link.

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Update Your Details Online

Have you changed your email address or other contact details lately? We’d love to know if you have! With various customer communication such as email invoices and shaping notices, it’s necessary for Amnet to have up to date customer details to ensure these messages are delivered.

As a result we would like to encourage customers to please update their details as soon as they change.

To do so is very simple, just log in to Amnet’s Member Tools and follow the links to my account.

 

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hot tip

Wireless Networking Tips

For those using a wireless network already but who may not be experts on it just yet or for those thinking about investing in wireless, here are some tips to help you get the most out of this great facility.

What affects wireless?
Firstly let’s look quickly at what affects wireless networks. Wireless devices work best by line-of-sight, their performance is affected by steel framed homes, concrete structures and often other wireless devices. This is because the signal bounces off these obstacles, however more often than not the signal is still reliable despite these influences. Also, because the frequencies that wireless uses are unlicensed, there are a lot of other devices operating on or around these frequencies. Whilst wireless is designed with this in mind, it can sometimes be a source of interference.

Speed
Speed wise, wireless networking is a bit slower than the wired alternative so it may not be suited to large networks, large file sharing or high bandwidth usage. When discussing speeds there are a number of protocols that wireless devices use that determine their speed. This information is usually displayed on the equipment and are:

  • 802.11a – very rare protocol and had a speed up to 108mbps but closer to 50mbps in real world over short distance
  • 802.11b – older protocol used in first wireless devices with a speed up to 11mbps but closer to half that in real world
  • 802.11g – the most popular protocol amongst manufactures with speeds up to 54mbps •
  • 802.11n – the newest and most advanced protocol, claims raw speeds up to 600mbps but is more likely near half that and in the real world around 70mbps

Range
As explained above there are a number of protocols which wireless devices are manufactured to comply with. These protocols determine what frequency levels and ranges wireless devices operate within; with out going in to too much detail the frequencies they work at determines the range of the devices. As discussed earlier when we described what affects wireless it is important to note that the ranges are affected by the environment they are in. The advertised ranges of these protocols are:

  • 802.11a – due to it unique nature it’s range is very short probably no further than 20 – 30m
    line of site
  • 802.11b – has a range of about 100m with a clear line of site
  • 802.11g – as a slight upgrade on
  • 802.11b it’s range is approximately 150m with a clear line of site
  • 802.11n – has an advertised range of approximately 175 – 200m with a clear line of site

In a real world environment, with concrete walls and other obstructions the range is effectively half that advertised.

Security
There are a few options for wireless security like MAC filtering and wireless encryption. MAC filtering is not the most trusted form of wireless security and is less flexible in it’s set-up so we’ll be discussing WEP and WPA encryption.

WEP Encryption
WEP is not the most secure encryption option as there is evidence it can be cracked in under 3 minutes. In some cases it may be the only option available as some older wireless devices don’t support other encryption options. WEP stands for Wireless Equivalent Privacy and essentially involves using a special key combination of random numbers and letters (a-f) as a password, for example a 64 bit key is 656f632f69. There are usually three options available, 64, 128 and 256 bit, one thing to consider is the higher the encryption you choose the more latency, or delay, it will add to your wireless connection. You can find websites online that generate a WEP key for you. To enable this encryption method you’ll need to change the settings on your wireless device such as your modem, and more than likely you’ll need to change it on your PC or laptops wireless network settings.

WPA Encryption
WPA encryption stands for WiFi Protected Access and is similar to WEP encryption setup in that it uses a key code to authenticate a user. The difference is that it automatically changes the key code regularly to make it harder for “hackers” to find out the key combination. Just like WEP, WPA involves changing the settings on your wireless device and on your PC or laptop. Most computers will have a wizard to help you set it up. WPA is the most effective encryption available to everyday wireless users and there is very little evidence of certifiable cracks to WPA security. There has however been talk about it affecting wireless devices as the use of WPA security requires a lot more processing power from the device. It has also been rumoured that it can stall devices if too many connections are made.

Hidden SSID
Each wireless access point broadcasts what’s called a 'Service Set Identifier', or SSID for short. When you search for a wireless network, the names you see are the SSIDs. Another security option is hiding ones SSID, this essentially involves hiding your wireless device so your neighbours don’t stumble upon it and have a 'crack' at it.

Interested in getting wireless? See last months Hot Tips for more information on setting up wireless modems and routers in your home.

That’s all we have on wireless for this issue, we hope you found it informative.

 

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